An Intuitive Help Center
The Help Center section integrated into DWS Web Hosting’s Web Site Control Panel features a collection of help articles and regularly asked questions. Aimed at solving any common problem that you could possibly stumble upon, they are written by our support team of practiced techs.
For all of you who would like to find out how to remedy a commonly encountered issue by watching an educational video, we’ve added a compilation of video tutorials to our Web Site Control Panel. All the instructional videos are brief and simple to understand. They offer step–by–step presentations of various web site administration activities.
A One–Hour Support Ticket Response Guarantee
Our semi–dedicated servers are backed up by a 24–7–365 technical support service and feature a one–hour support ticket response time guarantee. Our seasoned technicians will be available 24x7 and will settle any issue that you could have within maximum 1 hour after the helpdesk ticket submission. In the majority of instances, a response will be given to you within twenty minutes.