Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help Center section integrated into DWS Web Hosting’s Web Site Control Panel features a collection of help articles and regularly asked questions. Aimed at solving any common problem that you could possibly stumble upon, they are written by our support team of practiced techs.

  • Top quality support service

  • How–To Videos

  • For all of you who would like to find out how to remedy a commonly encountered issue by watching an educational video, we’ve added a compilation of video tutorials to our Web Site Control Panel. All the instructional videos are brief and simple to understand. They offer step–by–step presentations of various web site administration activities.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 technical support service and feature a one–hour support ticket response time guarantee. Our seasoned technicians will be available 24x7 and will settle any issue that you could have within maximum 1 hour after the helpdesk ticket submission. In the majority of instances, a response will be given to you within twenty minutes.