The availability of the customer and tech support that a hosting company offers will tell you a lot for the services which they offer as well. In case you can use only emails and / or tickets, you have almost certainly discovered some reseller not the website hosting supplier. If this is the case, you'll have to wait for several days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the actual website hosting company for further help. If the provider provides you with several ways of communication with quick response time available at any moment, they're almost certainly the top provider, not just a reseller. Which means that you'll get well-timed assistance and high quality support because they'll have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it's generally better to be able to communicate with your website hosting company right away using your preferred method of communication.
24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are round-the-clock, so you can forget all about waiting for several days in order to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an email message. If you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You can pick the best way to contact us depending on where you are or the device you're using. We're able to help you for more or less any webhosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and common questions. Our representatives will help you pick the perfect plan or provide you with details about our servers, in order to verify whether the system requirements for your sites are met. In case you are an active customer, you will also be able to contact us via electronic mail or through our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that whenever you employ any of these two methods of correspondence, you'll receive a response within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other suppliers, even large ones, you're able to compare the response time because it often takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
In case you get a virtual private server through us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you are an active customer and you require assistance with a technical issue that requires longer time to investigate or resolve, you'll be able to open a ticket from your billing account or you can send an email and we'll handle the issue and send you a reply within one hour. The response time is warranted 24/7, which includes weekends and holidays, but for the vast majority of issues it takes less than 30 mins to receive assistance. Our support service covers your VPS as well as all pre-installed software it features, so if you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server plans that we provide feature 24/7 support through different means of communication and with a one-hour max reply time warranty. If you want to learn more about the packages or you have some billing or general questions, you will be able to phone one of the local numbers that we have around the globe or you may use our live chat support and consult with a live agent. For entirely tech difficulties that need some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to track a specific problem. The response time for them rarely surpasses 30 mins, therefore you can forget about waiting for an entire day to get assistance. Our support service is available for all of the server-related matters, which includes the pre-installed software. In the event that you need support for third-party applications, you can consider adding the Managed Services upgrade that we provide with all the plans.