In case you’ve ordered a web hosting package and you’ve got some queries with regards to a concrete feature/function, or in case you have encountered a certain complication and you need help, you should be able to touch base with the respective tech support staff. All hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, since the easiest way to resolve a problem most often is to submit a ticket. This method of correspondence renders the replies sent by both sides simple to track and permits the help desk support staff representatives to escalate the situation in the event that, for instance, an admin should become involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you will have to have at least two separate accounts to get in touch with the technical support team and to actually manage the hosting space. Non-stop switching from one account to the other could often be a bore, not to mention the fact that it takes quite a lot of time for the vast majority of hosting providers to process ticket requests.
Integrated Ticketing System in Hosting
With a hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while browsing through your website files or changing different settings. The ticketing system is being strictly monitored 24/7 by our help desk team members and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to get support. In stark contrast to some other web hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info with regard to any technical or billing issue. Moreover, you can read a selection of articles, which will help you deal with the commonest problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you want to contact our customer care staff, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of using a completely different technical support platform as you will have to do with most web hosting providers on the market. Our integrated ticketing system will enable you to post a new ticket without any hassles and to search through older tickets using an intelligent search box. Additionally, you’ll be able to check the applicable knowledge base articles that our system will present you with in accordance with the problem category that you choose for your new ticket. You can accomplish all the aforementioned operations without signing out of your Hepsia Control Panel at any time, which implies that in case you run into any complication or have a query, you can touch base with our support engineers and resolve the issue in question in no more than an hour using one support platform.