A live chat is among the many channels of communication provided by some web hosting providers as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker compared to a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a phone call with a representative. What's more, when the problem that you have requires some time to be examined and resolved, you're able to do something else at the same time instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service free of charge as long as you have web accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number that you can call.
Live Chat Support in Hosting
In addition to the telephone and ticket support, we supply live chat support too. You are able to contact us every day, which includes weekends and holidays, and we can give you more info about the Linux hosting that we provide in case you are not among our customers yet, or about basic and billing questions when you already have an account. Though for solely tech issues you need to open a trouble ticket to our tech assistance team, as such issues will require extra time to be resolved, you may still get in touch with us on our live chat for some tech details. For example, we are able to help you set up an email address in your email client or troubleshoot various problems, saving you lots of time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is available to all our prospective and present customers. In case you're looking for a new hosting account, you'll be able to chat in real time to one of our agents and receive more details about our semi-dedicated hosting so that you can pick the perfect plan for your websites. In case you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level techmatters. Although sometimes you will need to open a ticket because there are things that cannot be resolved on the live chat, we will be able to assist you with numerous standard tasks, for instance setting up an email account in an e-mail client or redirecting one domain name to another one. In this way, you'll benefit from quick support and you'll save plenty of time.