If you’ve ever got any inquiries associated with the web hosting service or if you encounter a problem with your websites, you’ll have to contact the hosting provider’s client support team. It may not make a difference how soon they’ll respond if you have an inquiry of a generic nature, but a problem such as a thwarted software application update, for example, may result in your site becoming broken or inaccessible on the web. And the longer you wait for the support team to help you, the longer the site will be out of order. In case you offer goods or services online, any downtime will influence your website in a disruptive way and you can lose current or prospective visitors. A lot of web hosting providers, primarily resellers, handle tickets and e-mails within twenty four hours, but in the electronic sphere that is far too long, since visitors will rarely go back to a website that’s not functioning properly over a prolonged interval.
One-Hour Response Guarantee in Hosting
In case you’re using any of our Linux hosting
and you have a query or confront some difficulty, you can contact us 24x7 by posting a customer support ticket or by writing an e-mail and we guarantee that you will have an answer in no more than sixty minutes. If the issue can be resolved, we will do it before we reply, while if there is something that you have to do on your end, we’ll supply you with all the necessary info – what settings to check, what possible solutions to try, etc. Normally, you’ll get a response within maximum 30 minutes, so waiting around for hours on end or even for more than a day to receive support is something impossible. Our sixty-minute reply guarantee applies to any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a client support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server
, you will obtain a reply within no more than 60 minutes. You can contact us whenever you wish in regards to billing, general or technical matters and considering that we will be at your service 24x7x365, you will invariably obtain help right on time. Based on the particular question or issue, we will provide you with more information, solve the predicament if it has been caused by something that is within our reach or instruct you on how to proceed in case you have to tweak a particular setting for an app that we cannot access. You can forget about waiting around for a day for each response. Actually, in most cases we reply to emails and tickets within no more than twenty to twenty five minutes.