If you've ever had a hosting account before or you have dealt with any kind of online service, you're probably well aware from your own experience that for many things it's better to talk to a live person on the phone than to exchange tickets or email messages. If you'd like to find out more about a particular service before you decide to buy it or if something small should be done, for example, it'll be far easier and a lot faster to do it live. When you can connect with representatives by phone, it's very likely that you're using the services of a real website hosting provider, not just a reseller. The type of support that you'll get by phone varies between different companies - from general matters to dedicated tech support. Usually most of the providers supply pre-sales assistance and first level phone support, while more complicated tech matters are managed through e-mail and / or tickets.
Phone Support in Hosting
Our hosting packages offer telephone support 14 hours a day even on public holidays, therefore if you do not have an account yet, you'll be able to give us a call and learn more about our solutions or if we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you will be able to call the phone number which is closer to you. In case you're a current customer, we will assist you timely with any general and billing matters as well as with multiple technical matters to save you time and efforts - we acknowledge the fact that in some cases it's easier to speak with a live person so as to get things done without delay. Of course, some issues cannot be managed on the telephone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
Any time you want additional info regarding the semi-dedicated hosting that we supply, you're able to call some of the three support lines that we have worldwide - in the United States of America, the United Kingdom and Australia. In this way, you are able to check ahead of time whether our services will be appropriate for your web sites. In case you're already our customer and you've got a semi-dedicated account, you have the option to reach us over the phone for 14 hours daily about any billing or basic issues. For strictly technical troubles you'll be able to use our ticketing system and contact our tech support since someissues just require additional time to be resolved, still we will assist you on the phone with lots of minor technical issues as well, saving you time and efforts.